Catalogue

Our Courses Across Four Categories

Each course ends with a practical assessment. Any course can run for a single company.

1 Day or 2 Day, 9am to 6pm

Up to 20 learners per class

Practical assessment and certificate

Course List

Showing 15 courses

A staff member serving a customer at a counter

Service Excellence

Service Excellence for Frontline Teams

Frontline staff learn what good service looks and sounds like, and how to deliver it every shift.

SE 1011 Day · 8 hours

A manager briefing two restaurant staff before service

Service Excellence

Service Leadership for New Supervisors

Prepares new supervisors to run a shift, coach on the spot and hold standards.

SE 1022 Day · 16 hours

A receptionist helping a guest sign in at a front desk

Service Excellence

Service Recovery and Complaint Handling

A structured method for handling complaints, escalations and incidents without losing the customer.

SE 2011 Day · 8 hours

A store owner and an employee checking items with a clipboard

Service Excellence

Measuring Service Quality with Mystery Audits

How to design a service audit, grade each location fairly and turn monthly scores into action.

SE 2022 Day · 16 hours

A laptop showing a financial dashboard beside a calculator and printed reports

Operations and Finance

Bookkeeping and GST Basics for Small Businesses

Clean books, daily sales reconciliation and what GST registration means for a small business.

OP 1012 Day · 16 hours

A retailer checking produce shelves with a tablet

Operations and Finance

Area Manager Essentials for Multi-Site Operations

The routines, numbers and people skills needed to run several sites at once.

OP 2012 Day · 16 hours

Financial reports, a calculator and a laptop on a desk

Operations and Finance

P&L and Cost Control for Managers

Managers read a P&L line by line and find the costs they can control.

OP 2022 Day · 16 hours

A barista processing an order on a tablet and card terminal

Operations and Finance

Process Improvement and Technology Adoption

How to pick the tasks worth automating, choose the tools and roll them out without disrupting service.

OP 2031 Day · 8 hours

Two people reviewing a floor plan on a table

Operations and Finance

Feasibility Planning for a New Location

Tests whether a new location or market will pay for itself before the lease is signed.

OP 3012 Day · 16 hours

A pastry chef cutting a croissant beside a kitchen scale

Food Safety and Quality

Food Science Basics for Menu Development

The science of texture, shelf life and food safety, for people who create and adapt recipes.

FQ 1011 Day · 8 hours

Gloved hands slicing cooked meat on a cutting board in a professional kitchen

Food Safety and Quality

Food Safety Audits and Controls

Food safety controls and an audit routine that keep every premises ready for inspection.

FQ 2011 Day · 8 hours

Food Safety and Quality

Launching New Food and Drink Products

Takes a new product from test kitchen to every location, with the same taste everywhere.

FQ 2021 Day · 8 hours

Someone writing notes in a notebook beside a laptop

People and Training

Writing SOPs That Frontline Staff Follow

Writing SOPs that are short, clear and used on the floor.

PT 1011 Day · 8 hours

A trainer watching a new barista pull an espresso shot

People and Training

Structured On-the-Job Training for Frontline Staff

Onboarding with checklists, milestones and trained coaches, so new staff settle in faster and stay longer.

PT 2012 Day · 16 hours

A recruiter interviewing a candidate at a table

People and Training

High-Volume Hiring for Frontline Roles

Planning and running hiring drives that fill frontline roles with people who stay.

PT 2021 Day · 8 hours

In-House Training for Your Company

Adapted to your SOPs. In English or Mandarin.

See corporate training