People and TrainingPT 201

Structured On-the-Job Training for Frontline Staff

Onboarding with checklists, milestones and trained coaches, so new staff settle in faster and stay longer.

A trainer watching a new barista pull an espresso shot
Duration
2 Day, 16 hours
Level
Intermediate
Mode
Classroom
Class size
Up to 20 learners
Certification
Certificate of Completion

Who Should Attend

Trainers, HR staff and managers who onboard frontline staff.

Entry Requirements

Minimum qualification
GCE 'O' Level, Higher Nitec or equivalent
Language
Able to listen, speak, read and write in English

If you do not meet the minimum qualification, we may still accept you based on your working experience. Contact us before you register.

Learning Outcomes

By the end of the course, you will be able to:

  • Map the skills a new staff member needs in the first 30, 60 and 90 days
  • Design training checklists and milestones that track progress
  • Prepare experienced staff to coach new joiners on the job
  • Deliver a short on-the-job training session using demonstration and practice
  • Measure whether onboarding is working, using time to competence and early turnover

Course Outline

Day 18 hours
01How adults learn at work2 hours

Demonstration, practice and feedback, and why lectures on the floor do not work.

02Mapping the first 90 days3 hours

The tasks and standards for one role, in the order they should be learnt.

03Checklists and milestones3 hours

Turning the map into a checklist that a coach and a new joiner sign off together.

Day 28 hours
04Coaching on the job3 hours

Preparing experienced staff to coach. Practised in pairs.

05Delivering an OJT session2 hours

Each participant delivers a short session to the class and receives feedback.

06Measuring results1 hour

Time to competence, early turnover and coach feedback.

07AssessmentFinal session2 hours

See the assessment section below.

Assessment

Method

An onboarding plan for one role and an on-the-job training session, observed by the trainer.

When

Final session, 2 hours

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