Policies

Refund and Cancellation Policy

What happens if you cancel, transfer or send someone in your place.

When we receive your written notice	What you can choose
14 or more calendar days before the course starts	Full refund, or a free transfer to another run
7 to 13 calendar days before	50 per cent refund, or a free transfer to another run
Fewer than 7 calendar days before, or no-show	No refund. A replacement learner may attend instead

Scope

1.1
This policy applies to individuals and companies who register for public runs of zennminds courses. In-house and customised programmes are covered by the terms in the proposal or agreement for that programme.
1.2
All cancellations, transfers and replacements must be made in writing to admin@zennminds.com. The date we receive your email is the date of notice.

2.1
If we receive your notice 14 or more calendar days before the course start date, we will refund the course fee paid in full, or transfer you to another run at no charge.
2.2
If we receive your notice 7 to 13 calendar days before the course start date, we will refund 50 per cent of the course fee paid, or transfer you to another run at no charge.
2.3
If we receive your notice fewer than 7 calendar days before the course start date, or you do not attend, no refund is given. You may send a replacement learner under section 4.

3.1
You may transfer once to another run of the same course starting within six months of the original start date. A second transfer is treated as a cancellation.
3.2
Transfers depend on seats being available in the new run.

4.1
A company may replace a registered learner with another employee at no charge if we receive the replacement's details at least 3 working days before the course starts.
4.2
The replacement must meet the course entry requirements.

5.1
If you cannot attend because of illness, hospitalisation or a death in your immediate family, send us a medical certificate or other supporting document within 5 working days of the course start date. We will transfer you to another run at no charge, whatever the date of notice.

6.1
We may cancel or postpone a run if there are too few registrations or for reasons beyond our control. Where we can, we will tell you at least 5 working days before the start date.
6.2
You may then choose a full refund of the fee paid or a transfer to another run. We are not responsible for other costs, such as travel or the cost of staff time.

7.1
Approved refunds are paid within 14 working days to the person or company that paid the fee, by the original payment method where possible.