Frequently Asked Questions
Courses, certificates and cancellations.
Who are the courses for?
Working adults at every level, including frontline staff, supervisors, managers, trainers, HR teams and business owners. Each course page lists who it is for and any entry requirements.
Can you run a course for our company only?
Yes. Any course can run for your team only, at your premises or ours, with examples from your business. See Corporate training.
Are courses available in Mandarin?
Public runs are taught in English. Company runs can be taught in Mandarin on request.
Where are classes held?
Public runs are held at 3 Temasek Boulevard, #01-429/430 Suntec City Mall (Tower 5), Singapore 038983. In-house runs can be held at your premises.
What are the class hours?
Most classes run from 9am to 6pm, with a one-hour lunch break. Each course page shows the total training hours.
Will I receive a certificate?
You receive a zennminds Certificate of Completion when you attend at least 75 per cent of the course and pass the assessment.
What happens if I need to cancel?
It depends on how much notice you give. See the Refund and Cancellation Policy for the full terms.
How do I pay?
Payment details are included in your confirmation email. Companies can ask for an invoice.
Can I appeal an assessment result?
Yes, within 7 calendar days of receiving your result. See Appeals and Feedback.
How do I register?
Click Register interest on the course page, or email admin@zennminds.com with the course name and the number of seats. We confirm the date and venue in writing and send an invoice.
How large are the classes?
Up to 20 learners in a public run. Company runs are sized to your team.
Does a run go ahead with few registrations?
If a run has too few registrations we may postpone it. Where we can, we tell you at least 5 working days before the start date. You can then move to another run or take a full refund.
Can I move to a later run?
Yes, once, to a run of the same course that starts within six months of your original date, if we receive your notice at least 7 calendar days before the start. A second transfer is treated as a cancellation.