A head chef demonstrating a technique to kitchen staff while a trainee takes notes

Hands-on courses taught by professionals.

Short courses in service, operations, food safety and workplace training. 1 Day or 2 Day, 9am to 6pm.

Duration1 Day or 2 Day
Class hours9am to 6pm
Class sizeUp to 20 learners
On completionCertificate of Completion
What to expect

Every course is taught by a professional who has done the job.

Each course is one or two days in a classroom, with a practical assessment at the end. You leave with something you can use at work the next day.

The day

Classes run from 9am to 6pm with a one-hour lunch break. Most of the time goes on practice: role-plays, audits, calculations and real documents from your own workplace.

The trainers

Our trainers come from operations. Between them they have run multi-site teams, graded service across more than 90 locations, written SOP libraries and taken new products from test kitchen to launch.

The class

Up to 20 learners in a public run, so the trainer can watch everyone practise and give feedback. Public runs are taught in English. Company runs can be taught in Mandarin.

The certificate

Attend at least 75 per cent of the course and pass the practical assessment in the final session, and you receive a zennminds Certificate of Completion. If you do not pass, you may take the assessment once more.

Courses

Four categories.

A staff member taking an order from a customer at a cafe counter
4 courses

Service Excellence

Frontline service, complaints and audits.

  • Service Excellence for Frontline Teams1 Day
  • Service Leadership for New Supervisors2 Day
  • Service Recovery and Complaint Handling1 Day
  • Measuring Service Quality with Mystery Audits2 Day
View courses
Two staff checking stock in a storeroom with a tablet and a clipboard
5 courses

Operations and Finance

Sites, numbers and new locations.

  • Bookkeeping and GST Basics for Small Businesses2 Day
  • Area Manager Essentials for Multi-Site Operations2 Day
  • P&L and Cost Control for Managers2 Day
  • Process Improvement and Technology Adoption1 Day
  • Feasibility Planning for a New Location2 Day
View courses
Two bakers in white uniforms preparing dough in a stainless steel kitchen
3 courses

Food Safety and Quality

Food safety, food science and launches.

  • Food Science Basics for Menu Development1 Day
  • Food Safety Audits and Controls1 Day
  • Launching New Food and Drink Products1 Day
View courses
A supervisor showing two staff something on a tablet behind a cafe counter
3 courses

People and Training

SOPs, onboarding and hiring.

  • Writing SOPs That Frontline Staff Follow1 Day
  • Structured On-the-Job Training for Frontline Staff2 Day
  • High-Volume Hiring for Frontline Roles1 Day
View courses
Who attends

Who the courses are for.

Frontline staff

Counter, floor and kitchen staff, including new joiners. Start with Service Excellence for Frontline Teams or Food Safety Audits and Controls.

Supervisors and managers

Shift leads, outlet managers and area managers. Service Leadership for New Supervisors, P&L and Cost Control for Managers and Area Manager Essentials for Multi-Site Operations are written for this group.

Owners, HR and trainers

People who hire, onboard and set standards. The People and Training courses cover Writing SOPs That Frontline Staff Follow, Structured On-the-Job Training for Frontline Staff and High-Volume Hiring for Frontline Roles. Bookkeeping and GST Basics for Small Businesses suits owners who keep their own books.

Corporate training

Training for your team, built around your business.

Any course can run for a single company, at your premises or ours, with your own SOPs and cases in place of the standard examples. We can also build the training with your own team, so it keeps running after we leave.

01Company runs of any courseAny course, for your team only, with your own cases. In English or Mandarin.Corporate training02Service audit programmesAn audit checklist, auditor calibration and a monthly report.Corporate training03Onboarding and SOP projectsChecklists, 30, 60 and 90-day milestones and an SOP library.Corporate training
  1. 01CallWe learn what needs to change.
  2. 02Site visitA trainer sees the work first-hand.
  3. 03ProposalOutline, schedule and fees in writing.
  4. 04TrainingAt your workplace or ours.
  5. 05ReviewA check 30 days later.
Public runs

Registering for a public run.

  1. 01

    Register your interest

    Each course page has a Register interest button. Tell us the course and how many seats you need, or call +65 8360 3811.

  2. 02

    We confirm the run

    We confirm the date and venue in writing and send an invoice. A company can register several staff on one invoice.

  3. 03

    Attend and collect your certificate

    Attendance is taken at the start of each session. Pass the assessment in the final session and we issue your Certificate of Completion.

If your plans change

Cancel 14 or more calendar days before the start date for a full refund or a free transfer to another run. Between 7 and 13 days, we refund 50 per cent. With fewer than 7 days, there is no refund, but a replacement learner may attend in your place. The full terms are in the Refund and Cancellation Policy.

FAQ

Common questions.

Are courses available in Mandarin?

Public runs are taught in English. Company runs can be taught in Mandarin on request.

Will I receive a certificate?

You receive a zennminds Certificate of Completion when you attend at least 75 per cent of the course and pass the assessment.

Can I appeal an assessment result?

Yes, within 7 calendar days of receiving your result. See Appeals and Feedback.

Can I move to a later run?

Yes, once, to a run of the same course that starts within six months of your original date, if we receive your notice at least 7 calendar days before the start. A second transfer is treated as a cancellation.

Talk to us about training.

Tell us what your team needs. We reply within two working days.

Make an enquiryRead the FAQ