Operations and FinanceOP 201

Area Manager Essentials for Multi-Site Operations

The routines, numbers and people skills needed to run several sites at once.

A retailer checking produce shelves with a tablet
Duration
2 Day, 16 hours
Level
Intermediate
Mode
Classroom
Class size
Up to 20 learners
Certification
Certificate of Completion

Who Should Attend

New and aspiring area managers, and site managers preparing to take on more locations.

Entry Requirements

Minimum qualification
GCE 'O' Level, Higher Nitec or equivalent
Language
Able to listen, speak, read and write in English
Working experience
Experience managing at least one site or team

If you do not meet the minimum qualification, we may still accept you based on your working experience. Contact us before you register.

Learning Outcomes

By the end of the course, you will be able to:

  • Set up a weekly routine of site visits, reviews and reports
  • Read the weekly site numbers, including sales, labour cost and wastage
  • Run a site visit with a clear checklist and follow-up actions
  • Manage site managers through regular one-to-ones and targets
  • Plan manpower across sites, including relief cover and hiring needs

Course Outline

Day 18 hours
01The area manager's week2 hours

A weekly routine that covers every site, so no single site takes all your time.

02Site numbers3.5 hours

Sales, labour cost, wastage and stock variance. What to check, and when.

03Site visits2.5 hours

A visit checklist, what to look for and how to follow up.

Day 28 hours
04Managing managers2.5 hours

One-to-ones, targets and handling underperformance.

05Manpower across sites2 hours

Rostering, relief pools and planning for new openings.

06Compliance across sites1.5 hours

Licences, workplace safety and other checks at area level.

07AssessmentFinal session2 hours

See the assessment section below.

Assessment

Method

A case study on a group of sites with written recommendations, and a role-played one-to-one.

When

Final session, 2 hours

Operations and Finance

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