Operations and FinanceOP 203

Process Improvement and Technology Adoption

How to pick the tasks worth automating, choose the tools and roll them out without disrupting service.

A barista processing an order on a tablet and card terminal
Duration
1 Day, 8 hours
Level
Intermediate
Mode
Classroom
Class size
Up to 20 learners
Certification
Certificate of Completion

Who Should Attend

Operations managers, site managers and owners looking to reduce manual work and manpower dependency.

Entry Requirements

Minimum qualification
GCE 'O' Level, Higher Nitec or equivalent
Language
Able to listen, speak, read and write in English

If you do not meet the minimum qualification, we may still accept you based on your working experience. Contact us before you register.

Learning Outcomes

By the end of the course, you will be able to:

  • Map a workflow and find the steps that waste time
  • Assess options such as self-ordering, digital checklists and inventory tools against your needs
  • Build a simple business case with costs, savings and payback period
  • Plan a pilot in one site or team and a rollout across the rest
  • Train staff on a new system and measure whether the change is working

Course Outline

1 Day8 hours
01Mapping the workflow1.5 hours

Following an order or a task from start to finish and timing each step.

02Where technology helps1.5 hours

Common workplace tools, what they replace and what they do not.

03The business case1.5 hours

Costs, savings, payback and the risks to plan for.

04Pilot and rollout2.5 hours

Choosing a pilot site, measuring results, training staff and scaling up.

05AssessmentFinal session1 hour

See the assessment section below.

Assessment

Method

A process map and rollout plan for one workflow in your own workplace.

When

Final session, 1 hour

Operations and Finance

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