People and TrainingPT 101

Writing SOPs That Frontline Staff Follow

Writing SOPs that are short, clear and used on the floor.

Someone writing notes in a notebook beside a laptop
Duration
1 Day, 8 hours
Level
Foundation
Mode
Classroom
Class size
Up to 20 learners
Certification
Certificate of Completion

Who Should Attend

Trainers, managers and operations staff who write or update SOPs.

Entry Requirements

Minimum qualification
GCE 'N' Level, Nitec or equivalent
Language
Able to listen, speak, read and write in English

If you do not meet the minimum qualification, we may still accept you based on your working experience. Contact us before you register.

Learning Outcomes

By the end of the course, you will be able to:

  • Decide which tasks need an SOP and which need a checklist
  • Break a task into steps a new staff member can follow
  • Write SOPs in plain language, with photos and visual cues
  • Test an SOP with frontline staff and revise it
  • Keep an SOP library up to date when processes change

Course Outline

1 Day8 hours
01What makes an SOP work1.5 hours

Examples of SOPs that are followed and SOPs that are ignored, and why.

02Breaking down a task2 hours

Watching an experienced staff member, capturing the steps and the reasons behind them.

03Writing and formatting2 hours

Plain language, one action per step, photos and layout for use at a workstation.

04Testing and maintaining1.5 hours

Trialling with new staff, version control and review dates.

05AssessmentFinal session1 hour

See the assessment section below.

Assessment

Method

An SOP for a task in your own workplace, tested with another participant.

When

Final session, 1 hour

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