People and TrainingPT 202

High-Volume Hiring for Frontline Roles

Planning and running hiring drives that fill frontline roles with people who stay.

A recruiter interviewing a candidate at a table
Duration
1 Day, 8 hours
Level
Intermediate
Mode
Classroom
Class size
Up to 20 learners
Certification
Certificate of Completion

Who Should Attend

HR staff and managers who recruit for frontline roles.

Entry Requirements

Minimum qualification
GCE 'O' Level, Higher Nitec or equivalent
Language
Able to listen, speak, read and write in English

If you do not meet the minimum qualification, we may still accept you based on your working experience. Contact us before you register.

Learning Outcomes

By the end of the course, you will be able to:

  • Forecast frontline hiring needs from openings, turnover and seasonal peaks
  • Write job advertisements that attract suitable applicants
  • Run structured interviews and walk-in hiring days
  • Work with placement partners such as e2i on hiring programmes
  • Track hiring results and early turnover to improve the next drive

Course Outline

1 Day8 hours
01Planning hiring needs1.5 hours

Openings, turnover, peaks and a simple hiring forecast.

02Attracting applicants1.5 hours

Job advertisements, channels and referral schemes.

03Selecting well2.5 hours

Structured interviews, scoring guides and reference checks.

04Partners and programmes1.5 hours

Working with e2i and other placement partners.

05AssessmentFinal session1 hour

See the assessment section below.

Assessment

Method

A hiring plan for a set of new openings and a structured interview role-play.

When

Final session, 1 hour

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